What table would you reference for software installation data in ServiceNow?

The table that should be referenced for software installation data in ServiceNow is specifically designed to capture details about software installations on devices. This is essential for managing software assets effectively and understanding where software is installed, ensuring compliance and optimizing software usage within an organization.

The cmdb_sam_sw_install table stores records that link software to the configurations in which they are installed. This table includes pertinent information such as the software product, the configuration item (CI) where it is installed, and relevant installation details. By utilizing this table, organizations can effectively track software distributions, manage compliance with licensing agreements, and analyze usage across their environment, which is crucial for effective Software Asset Management.

Other related tables mentioned capture different aspects of software asset management, but they do not specifically focus on installation data. For instance, the alm_entitlement_user and alm_entitlement_asset tables relate more to entitlements rather than installation specifics. This makes cmdb_sam_sw_install the most accurate source for understanding where software is installed.