ServiceNow CIS Software Asset Management (SAM) Practice Test

The stage that is primarily responsible for stakeholder engagement and summary reporting is the "Close" phase. This phase occurs at the end of a project or initiative, where the focus shifts to ensuring that all stakeholders are informed about the outcomes, deliverables, and any lessons learned during the process. It involves compiling and presenting final reports that summarize the work accomplished, the results achieved, and any recommendations for future projects.

During the Close stage, engagement with stakeholders is crucial to confirm satisfaction with the results and to gather feedback that can inform future activities. It ensures that all parties involved are aligned and have a clear understanding of the outcomes, which is essential for maintaining strong relationships and ensuring ongoing support for future initiatives.

In contrast, the other stages may focus on different aspects of the project lifecycle. For instance, the Engagement phase is more about establishing relationships and initial interactions rather than summarizing outcomes. The Transition stage typically concerns moving the completed product to operations, while the Plan stage focuses on setting objectives and strategies rather than engaging stakeholders for reporting purposes. Therefore, the Close phase is the most appropriate answer concerning stakeholder engagement and summary reporting.