ServiceNow CIS Software Asset Management (SAM) Practice Test

The feature in ServiceNow SAM that helps users track software utilization is the Software Asset Management dashboard. This dashboard provides a comprehensive view of software assets, including pertinent metrics about usage. It allows users to monitor how applications are being utilized across the organization, which is essential for making informed decisions about software purchases, renewals, and compliance.

By visualizing key performance indicators and utilization statistics, the dashboard helps organizations optimize their software investments and ensure that they are not overspending on underused applications. It aggregates data from various sources and presents it in an actionable format, making it easier for teams to understand usage patterns and identify opportunities for cost savings.

In contrast, while the Software Licensing Wizard assists with the management of software licenses and compliance, it does not focus specifically on utilization tracking. The Asset Lifecycle Manager provides insight into the lifecycle of assets but is more concerned with the management processes surrounding acquisition and retirement rather than the software utilization itself. The Configuration Management Database is a repository that stores information about configuration items, including software, but does not provide direct insights into utilization metrics. Thus, the SAM dashboard is the correct answer as it specifically targets the tracking of software usage.