Which of the following is NOT a step in creating a normalization rule?

Creating a normalization rule in ServiceNow's Software Asset Management involves several specific steps that focus on establishing how software records should be standardized and organized within the system. The process primarily includes defining the underlying business logic that determines how software titles are grouped and analyzed, creating custom records that may be necessary for the normalization process, and testing the outcomes of the normalization to ensure accuracy and effectiveness.

Conducting user training, while important for the overall implementation and utilization of Software Asset Management processes, is not a direct step in the creation of a normalization rule itself. User training is focused on ensuring that personnel understand how to use the system and adhere to procedures after the normalization rules have been established. Therefore, it does not pertain to the actual formulation of the rules, making it the correct answer to identify as NOT a step in creating a normalization rule.